Subscription & Billing
Formspace offers flexible plans to fit teams of all sizes. This guide covers how plans work, what limits apply, how to track your usage, and how to manage billing.
Accessing your subscription
Section titled “Accessing your subscription”- Click Settings in the sidebar.
- Switch to the Subscription tab.
You’ll see your current plan, its status, and a summary of your usage.
Plans overview
Section titled “Plans overview”Formspace has three tiers:
| Feature | Free | Pro | Premium |
|---|---|---|---|
| Forms | Unlimited | Unlimited | Unlimited |
| Responses per month | Limited | Higher limit | Highest limit |
| Team members | Up to 3 | Higher limit | Unlimited |
| Custom form paths | ✗ | ✓ | ✓ |
| Custom subdomain | ✗ | ✗ | ✓ |
| Remove branding | ✗ | ✓ | ✓ |
| Custom email content | ✗ | ✓ | ✓ |
The Free plan is a great way to explore the product and build your forms. Upgrade when you’re ready to start collecting responses at scale and access advanced features.
Subscription statuses
Section titled “Subscription statuses”Your subscription can be in one of several states:
| Status | Meaning |
|---|---|
| Active | Your subscription is current and all features are available. Shows the next renewal date. |
| Trial | You’re on a free trial of a paid plan. Shows when the trial ends. |
| Incomplete | Payment information is missing or invalid. Update your billing details to activate your plan. |
| Past Due | A payment has failed. Update your billing information to avoid service interruption. |
Usage tracking
Section titled “Usage tracking”The Subscription tab displays real-time usage metrics so you always know where you stand.
Responses received this month
Section titled “Responses received this month”A progress bar shows how many responses you’ve received this billing cycle compared to your plan’s monthly limit. The counter resets at the start of each calendar month (UTC).
If you approach your limit, a warning appears in the sidebar showing the percentage of your allowance remaining. This gives you time to upgrade before hitting the cap.
Team members
Section titled “Team members”A separate counter shows how many team members (including pending invitations) you have compared to your plan’s limit. Premium plans show an unlimited allowance.
Upgrading your plan
Section titled “Upgrading your plan”There are several places you can initiate an upgrade:
- Settings → Subscription — Click the Upgrade button to view available plans and select one.
- Sidebar — If you’re on the Free plan, an Upgrade sparkle button appears in the sidebar.
- Usage warnings — When you’re close to your response limit, a sidebar warning links directly to the subscription page.
- Feature gates — Pro and Premium features (like custom subdomains or branding removal) show upgrade prompts inline wherever they appear.
The upgrade dialog presents available plans with pricing and feature comparisons so you can make an informed choice.
Managing billing
Section titled “Managing billing”Click Billing Portal on the Subscription tab to open your billing management page. From the billing portal you can:
- View your payment history and download invoices.
- Update your payment method (credit card, etc.).
- Change your plan or billing interval.
- Cancel your subscription.
The billing portal opens in a new window. When you’re done, close the window to return to Formspace.
Cancelling your subscription
Section titled “Cancelling your subscription”You can cancel your subscription at any time from the billing portal. When you cancel:
- Your plan remains active until the end of the current billing period.
- The Subscription tab shows when the cancellation takes effect.
- After the period ends, your Formspace reverts to the Free plan.
- Your forms and data are preserved — you don’t lose anything. However, features exclusive to paid plans (custom paths, branding removal, etc.) will no longer be available.
Free plan limits
Section titled “Free plan limits”On the Free plan, you can still create unlimited forms and use the full form builder. The main restrictions are:
- Monthly response limit — A lower cap on how many submissions you can receive per month.
- Team size — Up to 3 members.
- Branding — The “Made with getformspace.com” badge appears on published forms.
- No custom paths or subdomains — Forms use auto-generated IDs in their URLs.
- Standard email templates — Custom email subject and body content is not available.
These limits are designed so you can fully explore Formspace before committing to a paid plan.
What’s next?
Section titled “What’s next?”- Team Members & Roles — Understand how member limits interact with your plan.
- Publishing & Sharing — See how Pro and Premium features enhance your form sharing.
- Managing Your Profile — Update your personal settings and security.